What just happened? Issues regarding Asus's customer service came to a head last month when Gamers Nexus reported on an outrageously overpriced ROG Ally RMA. In response to widespread consumer ...

Asus has pledged to improve its warranty RMA process after being taken to task for what could only be described as extortion. A series of reports, including an investigation by Gamers Nexus, showed ...

Tension has been high between Asus and its customers in recent months following a wave of complaints over its RMA (return merchandise authorization) process which has left many unhappy. Now, Gamers ...

Add Yahoo as a preferred source to see more of our stories on Google. About a month ago, Gamers Nexus outed Asus for some pretty egregious problems with its customer service, and now the company is ...

Hey,<br>I just RMA'd my second Asus board... 3 months ago -- View image here: http://episteme.arstechnica.com/groupee_common/emoticons/icon_mad.gif -- I was just ...

ASUS recently addressed concerns about its RMA (Return Merchandise Authorization) process in North America. A video by Gamers Nexus highlighted issues with the company’s repair policies, where ...

Asus has been spending some time in the woodshed lately, thanks to the recent spate of melted CPUs and the company's unforgiving warranty policies related to the issue. In just the past week, popular ...

Hardware.fr is part of LDLC, the largest seller of computer components in France and periodically releases statistics about customer returns. This allows us to gauge quite accurately each manufacturer ...

Both brands have expanded their warranty protections to include panel burn-in, as popularity for OLED continues to grow among gamers. Both brands have expanded their warranty protections to include ...