The Metro Nashville Police Department (MNPD) responded to a call about a man with a gun at a Dickerson Pike laundromat on ...

Shep Hyken, a customer service expert, has also researched call center fatigue. It shows that 32 percent of consumers admit to yelling at an agent, and 24 percent say they have cussed at one.

“If the customers’ yelling voice sounded like Kitaro’s Eyeball Dad, it would be less scary,” he said, referring to a character in the popular anime series “Gegege no Kitaro.” The voice ...

Bowling Green police were dispatched Saturday to the 1000 block of North Main Street for a disorderly conduct complaint.