Shares of customer experience management platform Sprinklr (NYSE:CXM) jumped 3.2% in the afternoon session after comments from a key Federal Reserve official bolstered hopes for an interest rate cut.

Legendary investor Warren Buffett advises to be fearful when others are greedy, and be greedy when others are fearful. One way we can try to measure the level of fear in a given stock is through a ...

Many small-cap stocks have limited Wall Street coverage, giving savvy investors the chance to act before everyone else ...

Sprinklr's weak FY25 growth is attributed to a transition in sales strategy and conservative management, not weakness in its business. CXM offers a cloud-based Customer Experience Management platform ...

Experts explain the difference between customer relationship management (CRM) and customer experience management (CXM) and describe how--and why--you need to create a positive customer experience. As ...

Years ago Peter Drucker, dubbed "the man who invented management" by BusinessWeek magazine, succinctly defined business in a pure customer context: "The purpose of business is to create and keep a ...

Consumers, as a whole, are undergoing a transformational shift in what they value most. Instead of accumulating owned possessions, more often than not customers are opting in to create memories ...

As if we didn’t have enough abbreviations and acronyms, along comes CXM (or customer experience management). What is CXM and what makes it different from CRM? Why should organizations be embracing CXM ...