Msdynamicsworld.com

From the Microsoft Dynamics 365 CE/CRM Blogs: Customer experience as growth engine; Predictive forecasting; Customer engagement reimagined; Advanced segmentation techniques

Beyond static lists: advanced segmentation techniques for modern marketing teams A guide to predictive forecasting in D365 CE Omnichannel 2.0: Designing seamless, connected experiences Turning ...
Msdynamicsworld.com

From the Microsoft Dynamics 365 CRM Blogs: Proactive engagement/ conversational journeys; Solution versioning; Customer intent agent; Update your Copilot

AI-powered proactive engagement and conversational journeys with Dynamics 365 in public preview CRM developers blog by Purely CRM: understanding solution versioning in Dynamics 365: managing patches ...