Healthcare call centers perform vital functions such as connecting patients to caregivers and managing scheduling, billing, and triage requests. Despite playing such a crucial role, the call center is ...

Katherine Charles’ workdays are relentless. She’s one of thousands of call center workers who help Americans find suitable health insurance as part of the Affordable Care Act, or ACA. Charles spends ...

BOISE, Idaho (AP) — Customer service workers at a call center for insurance exchanges established under the federal health care overhaul have sued their employer in federal court, saying they were ...

Serious questions are rising over a new player in American health care: Amazon. In 2023, the online giant bought One Medical and its primary care clinics across the country. But leaked documents ...

The marketplace call center for Blue Cross Blue Shield of Michigan, the state’s largest public health exchange insurer, has ...

The call centers that America's military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who handle ...