Hotel staff see things that nobody else sees. Not the polished, Instagram-ready version of travel — the real one. The version ...

Employee turnover in the hospitality industry costs restaurants and hotels billions of dollars each year, with worker turnover rates as high as 95 percent for some properties, according to the ...

The US hotel industry has been grappling with inadequate staffing and higher wages — and the problems are expected to push travel costs even higher than they already are. In 2024, hotels across the US ...

While we all have our pet peeves when it comes to hotel stays, it seems one of the biggest pain points among travelers is unfriendly hotel staff. New research from ALICE, the hotel operations platform ...

For three years, I worked at a popular hotel chain and witnessed the inner workings of the hospitality industry. My experiences, which spanned from manning the front desk to doing the housekeeping, ...

Ever wonder what front desk agents really think when you check in? In this video, real hotel staff share their reactions to ...

You can book your room, pack your bags, and show up with your confirmation number in hand, but that doesn’t mean you know what’s really going on behind the front desk. While hotel employees might ...

Last month the organization YouGov polled 1,219 adults about their hotel stays. Results indicate that most hotel guests (62%) are not frustrated by a lack of fitness center, spa or a trendy bar as ...

After a woman accepted a job working at a hotel, she was eager to learn more about the process of cleaning out hotel rooms and preparing them for the next guests. Once she was given a demonstration of ...

Is hotel turndown service a thing of the past? In this video, hotel staff react to common travel myths and explain why coming ...

Forbes contributors publish independent expert analyses and insights. I write about branding, trends, creativity and disruptive businesses. While Covid might have accelerated the acceptance of ...