TAMPA, Fla., March 15, 2011 /PRNewswire/ -- SunView Software today announced that ChangeGear®, a leading IT service management software, has been recognized for ITIL® V3 compatibility through ...

ISLANDIA, N.Y., May 9, 2011 /PRNewswire/ -- CA Technologies (NASDAQ: CA) today announced that its CA Service Desk Manager has received the IT Service Management (ITSM) "stamp of approval" by being the ...

AI success depends on whether enterprise data is ready, reachable, and close enough to the workloads that need it. In this eSpeaks episode, Dell Technologies’ Vrashank Jain explains why fragmented ...

) today announced that HP Service Manager 9.3 has received 11 gold-level endorsements granted by the global accreditation body APM Group on behalf of the Cabinet Office for Information Technology ...

Two of today’s most popular acronyms in the alphabet soup of the IT industry are ITIL and SOA. The IT Infrastructure Library has gained attention as a governance framework aimed at helping IT ...

There are many labels for how IT functions. The latest one is DevOps, with its predecessor (several times since iterated on) being ITIL. If you’re new to IT and unfamiliar with ITIL, it was introduced ...

Automation software maker iConclude this week made available an upgraded version of its flagship product that the company says can automate tasks across larger networks and align automated processes ...

ITIL (Information Technology Infrastructure Library) is a framework designed to standardize the selection, planning, delivery, maintenance and overall lifecycle of IT services within a business. The ...

ITIL adoption requires more than software and tools. You need a bold strategy that aligns IT service with corporate goals and encourages employee and stakeholder buy-in. IT service management (ITSM) ...

What has always been seen as the biggest drawback to implementing ITIL (Information Technology Infrastructure Library)? It’s the time and effort required to create, build, and document ITIL processes.

A proportional mix of news and wit for the midmarket. The IT Infrastructure Library (ITIL) can be a useful tool — for those who have ventured into it. Just 40% of 169 IT managers at midmarket firms ...