Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers news impacting your customers and employees. Lyft’s plans to add traditional taxis to its ride-hailing fleet, ...
(Reuters) - Lyft said on Thursday it has tied up with Amazon and Alphabet-backed startup Anthropic to roll out artificial intelligence tools for the ride-hailing platform's customer care operations.
The ridehailing company is introducing a new feature for older riders that includes actual humans answering customer service calls. The ridehailing company is introducing a new feature for older ...
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