One of the costliest technology problems I see has nothing to do with the technology itself. In my world, it looks like this: ...

Trying to deflect the blame for the growing problem of housing affordability, politicians across the country are channeling their inner Captain Louis Renault and “rounding up the usual suspects”. In ...

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This video outlines 100 technology problems that affect daily users across devices, platforms, and services. The footage highlights recurring issues that remain unresolved despite rapid innovation.

In recent years, the artificial intelligence (AI) landscape has shifted from quiet curiosity to relentless noise. Conference taglines, vendor solicitations, and slide decks all seem to begin with the ...

Enterprise technology failures are largely invisible. Research from TeamViewer, based on a global survey of 4,200 managers and employees, finds that the majority of digital dysfunction never reaches ...

Every security leader I speak with is wrestling with the same question: we've invested in AI, so where's the return? If they’re being honest, the answer is that they likely can’t tell. Research ...

Voice AI's biggest obstacle isn't capability — it's the skepticism left behind by systems that failed customers years ago. Here's how trust gets rebuilt. Conversational voice AI doesn’t have a ...

Some years ago, when this industry was first figuring out how to run voice (and video) over IP networks, the quality left a lot to be desired. It took extensive engineering to build networks and ...

Technology providers have marketed their solutions as panaceas for long standing industry inefficiencies. They promise improved workflows, reduced costs, and streamlined processes to revolutionize ...

We meet a solutions architect who tells us that his defining characteristic is curiosity, and that for him success is in solving problems with technology, for people. In a recent episode of the First ...

We meet Stephen Kaufman, who has spent 25 years architecting solutions on behalf of Microsoft. Stephen tells us that his defining characteristic is curiosity, and how his first memory was of taking ...