From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

Today's consumers look for brands that genuinely align with their values and demonstrate an understanding of their needs.

You can reach Expedia's customer service by calling their toll-free number, using the live chat 855 542-9255 feature on their ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

Mirokaï the humanoid robot turns ordinary moments into memorable ones with advanced artificial intelligence, storytelling and a dash of charm.

Celebrate the newly designate Customer Experience Day. Here's why this is an important, even business-critical thing to do.

Please wait for the next available AI representative, your call is important to us.

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Shutterstock/Reddit When you buy a mobile phone, you sign a contract saying that you’ve read all of the fine print. Honestly, ...

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...