Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. On July 18, Bob Newhart, a famous comedian and actor, passed ...

The Consumer Financial Protection Bureau (CFPB) recently issued its annual report analyzing the consumer complaints it received in 2024. The CFPB collects complaints through its website, phone calls, ...

NIPSCO has responded to widespread customer complaints about increased electricity and gas bills following meter replacements ...

The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a vital source of information for banks and financial services firms, and must ...

According to a final order issued Friday in Chancery court, the Tennessee Attorney General opened an investigation on October 12, 2023 into Metropolis, nearly a year after WSMV4 Investigates began ...

When it comes to personal brands, President Donald Trump has one that’s strong and well-defined. For the last four decades—as Trump has been a key figure in business, media and politics—his brash, ...

Here’s something most small business owners have probably never considered: Customer complaints don’t have to be considered a problem. In fact, they can be a tremendous source of goodwill and business ...

Most Walmart customers are big fans of the Mainstays decorative votive candleholder. They love how easily tea light candles fit into it, the candleholder’s ability to have florals worked in and how ...

ILLINOIS (WCIA) — Illinois Attorney General Kwame Raoul has released the top 10 consumer complaints his office received last year in recognition of National Consumer Protection Week. For the fourth ...