Whether it’s the greeting customers receive when they enter a branch, the sound of the hold music in the call center, or the ease of digital services on M&T Bank’s app, every interaction matters, says ...

Chief data and analytics officers (CDAOs) say the metric most likely to define success over the next two years is business value created from data and AI, according to the Deloitte U.S. CIO Program’s ...

Generative AI is rapidly reshaping the legal landscape, offering new possibilities in research, contract review, case management, and client service. Yet despite this promise, many law firms are still ...

The challenges related to health care affordability are numerous and complex—and they cannot be addressed through any single lever, stakeholder, or short-term fix, says Mike Stuart, president and CEO ...

Amid escalating market competition, data privacy challenges, and the impending deprecation of third-party cookies, retail media networks (RMNs) have become a powerful tool for brands seeking to reach ...

Inventory levels are ticking up once more after three months of contraction 1, potentially signaling a return to pre-pandemic patterns of seasonal stockholding. Also consider that inventory is the ...

The latest U.S. employment report offers conflicting signals based on a survey of establishments and a survey of households. The establishment survey found stronger than expected job growth in May, ...

Imagine your CFO is sitting in front of the audit committee and being asked whether the organization can prove that its AI is not only working, but working exactly as it should be. “Today, that’s not ...

Competitive advantage from digital transformation calls for organizations to benchmark their investments within their market context, including global region, industry, and other factors. A Deloitte ...

M&A transactions can shine a light on a host of complexities affecting most, if not all, deal facets of both the acquiring organization and the target entity. During the rush to complete a transaction ...

Almost every finance department is at least experimenting with AI, according to the survey conducted for Deloitte’s inaugural Finance Trends 2026 report. The survey, which drew on responses from 1,326 ...

In an industry where risk management has traditionally meant reacting to the next crisis, United Airlines took an unusual step: it created a chief risk officer position designed to shape strategy, not ...