Gradual change in quality engineering (QE) is a relic of the past. New technologies and approaches are emerging at a faster pace, and consumer expectations have evolved. These changes are shifting the ...

Whether it’s the greeting customers receive when they enter a branch, the sound of the hold music in the call center, or the ease of digital services on M&T Bank’s app, every interaction matters, says ...

Chief data and analytics officers (CDAOs) say the metric most likely to define success over the next two years is business value created from data and AI, according to the Deloitte U.S. CIO Program’s ...

Generative AI is rapidly reshaping the legal landscape, offering new possibilities in research, contract review, case management, and client service. Yet despite this promise, many law firms are still ...

The challenges related to health care affordability are numerous and complex—and they cannot be addressed through any single lever, stakeholder, or short-term fix, says Mike Stuart, president and CEO ...

The world of gaming continues to expand. Advances in cloud technology allow game streaming directly to smart TVs, gaming IP now extends into many other media domains, and the experiences consumers ...

Inventory levels are ticking up once more after three months of contraction 1, potentially signaling a return to pre-pandemic patterns of seasonal stockholding. Also consider that inventory is the ...

The latest U.S. employment report offers conflicting signals based on a survey of establishments and a survey of households. The establishment survey found stronger than expected job growth in May, ...

Imagine your CFO is sitting in front of the audit committee and being asked whether the organization can prove that its AI is not only working, but working exactly as it should be. “Today, that’s not ...

Corporate leaders anticipate an array of potential benefits through the use of generative AI; the question for many is how and where best to apply it. One promising candidate: customer service, where ...

“If we can get this right, we’re going to do two things. One, we will realize this is not about replacing workers, because ultimately that is not equitable or good for society; this is about enhancing ...

For many finance leaders, the days are gone when they devoted all of their time to financial management functions, such as reporting, compliance, and capital allocation. A Deloitte analysis of CFO job ...