The most expensive technology problem in a hotel may not be a system that doesn’t work. It may be the employees who must work ...

Award-winning Ocean Edge Resort & Golf Club expands its two-year partnership with Travel Outlook, The Premier Hotel Call ...

A hotel guest rarely experiences a property as separate departments. They see one journey: booking, checking in, ordering ...

When the underlying sentiment call was wrong because of a cultural misread, the hotel’s response compounds the original misunderstanding rather than correcting it — sometimes visibly, in a public ...

If your hotel group is considering developing its own check-in software, choosing the right hardware partner should be part ...

Full Service and Select Service hotels improved labor productivity during the first half of 2026 even as demand strengthened. Based on Hotel Effectiveness data from approximately 5,000 U.S. hotels, ...

Event Temple, the sales and catering platform purpose-built to help hotels sell more groups, meetings, and events, has announced the release of their latest AI Sales Coordinator. This is an AI agent ...

Hotels rarely suffer from a shortage of beverage data. The point-of-sale system records what was sold. Inventory tools show what was purchased and counted. Recipe files calculate what should have been ...

A hotel room lock was once a fairly self-contained purchase. It needed to be secure, dependable and connected to the property-management system so the front desk could issue key cards. Once installed, ...

Picture an independent hotel that already knows which dates are soft. The revenue system has flagged them. Marketing can launch something within hours. The booking engine is working and the CRM is ...

The platform is designed for multi-property and multi-company operations and can be used by management, team leaders and operational employees. BNO Service is designed for operations and workforce ...

Hospitality has always been built on great service and memorable food. Behind every hotel restaurant, buffet, banquet, and catering event is a string of decisions about how much to prepare, when to ...