The most expensive technology problem in a hotel may not be a system that doesn’t work. It may be the employees who must work ...

One of the more interesting questions facing foodservice operators today is whether every food program actually requires a traditional kitchen. Hotels want to offer quality meals around the clock ...

In the Spotlight, Viewpoints Comments Off on Why the In-Room TV Now Reflects a Hotel’s Entire Technology Stack The in-room TV reflects the broader system behind it. It surfaces the quality of the ...

Award-winning Ocean Edge Resort & Golf Club expands its two-year partnership with Travel Outlook, The Premier Hotel Call ...

A hotel guest rarely experiences a property as separate departments. They see one journey: booking, checking in, ordering ...

When the underlying sentiment call was wrong because of a cultural misread, the hotel’s response compounds the original misunderstanding rather than correcting it — sometimes visibly, in a public ...

iVvy, a global venue and event management software platform, and Lightwave, a smart lighting, power, and heating technology company, have announced a partnership that connects event scheduling ...

ROH, a payments management platform developed specifically for the hospitality sector, has reportedly closed a $9.2 million funding round. The round was led by Highgate Technology Ventures—the venture ...

The growth highlights the success of the collaboration over the past 12 months at Arizona Grand Resort & Spa and Casa Loma Beach Resort, with Marc & Rose Hospitality now planning to roll out the IRIS ...

In-room entertainment has long been a defining element of the hotel guest experience, but for many travelers it has become more of a frustration than a feature. The familiar ritual of scrolling ...

If your hotel group is considering developing its own check-in software, choosing the right hardware partner should be part ...

In the Spotlight, Viewpoints Comments Off on A Closer Look: 4 AI Voice Tools Transforming How Hotels Handle Reservations and Guest Communication Many hotels struggle with high call volumes, missed ...