Customers are spending more within the airline’s loyalty ecosystem, especially on premium products, CEO Ed Bastian said on an ...

A Southwest-sponsored survey of 2,001 Americans found approximately 75% of people leave paid time off on the table and 34% ...

Few companies have a proven link between CX programs and revenue, but those that do are more likely to see results from their ...

A lot of it really does start with the idea that the fintechs are protecting their customers from fees, helping customers to ...

Dutch Bros Coffee, Chick-fil-A and Starbucks ranked as not just the friendliest brands, but the ones with the highest overall ...

TikTok is already a source of product discovery. Now, it’s adding into the mix a conversational AI agent that can remember ...

Customers will be able to choose from three personalized weekly rewards to use at partner restaurants and then receive ...

The majority of eHealth’s customers call during Medicare open enrollment, but after struggling with high call volume, the company turned to voice AI agents for help.

The FTC needs to distinguish between personalized pricing and personalized promotions, Stephanie Johnson, senior vice president and head of government affairs at NGA, said in written comments. “When a ...

Consumers using AI engage with brands’ offers at a higher rate than non-AI traffic and generate more revenue per visit, a ...

Customers have two big complaints from their AI interactions: they can’t reach a person when they need to and they have to ...