Automation Anywhere, a provider of agentic automation and orchestration, will acquire Boost.ai, a provider of conversational artificial intelligence. Financial terms of the deal were not disclosed.
Top 10 AI for CX customer storiesSee how 10 global enterprises, including Toyota, Bosch, Hyatt, and Henkel, are putting AI into production to improve customer experience, increase efficiency, and ...
An MIT Technology Review webcast featuring Arun Chandra, NiCE COOMost organizations can launch an agentic AI pilot. Scaling it across the enterprise is a different challenge entirely. Watch 'Scaling ...
The orchestration advantage: why platform architecture determines whether CX AI scalesFragmentation rarely begins with one bad technology decision. It accumulates as each team solves a local problem - ...
Companies today have more data, more sophisticated technology, and more ways to optimize commerce than ever before. So why is profitable growth getting harder? One reason is that the context ...
Consumer intelligence company NIQ today launched TDLinx Audiences, a suite of local audiences enabling marketers to reach consumers based on their proximity to specific retailers, retail banners, and ...
Smartly, an advertising technology company, has integrated LinkedIn Ads into its unified advertising platform, helping marketers personalize creative for professional audiences, accelerate video ...
Three pricing models are running in the artificial intelligence customer support market right now. The oldest is per-seat, a flat monthly fee per agent, the model on which Zendesk and Freshdesk built ...
PayNearMe, a financial technology company, has acquired Marr Labs, providers of agentic solutions to automate voice, messaging, and workflows in complex, regulated environments. Financial terms of the ...
Columbia Bank prides itself on being "the business bank of choice" and "the easiest bank to do business with." Those concepts were challenged when the Tacoma, Wash.-based bank bought Pacific Premier ...
Workforce management (WFM) and workforce engagement management (WEM) solutions are transforming faster than ever. Technological innovation, shifting employee expectations, and business pressures are ...
The Trade Desk, an advertising technology company, has introduced Kokai Zuma, the new release of its Kokai platform for planning, buying, and measuring advertising across the open internet. The Zuma ...
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