Sometimes the most profitable decision is saying no.  Our website gives customers three ways to contact us: Call, text, or ...

Mike Mead’s approach to repair planning emphasizes complete disassembly, OEM repair procedures, extensive documentation, and cross-department collaboration to produce comprehensive repair plans. And ...

DB Orlando Collision reimagined its parts department by replacing traditional carts with modular crates, focusing on repair ...

Effective collision repair requires seamless coordination among departments, from initial estimates to final paint.

For years, flat rate was treated as simply how the collision repair industry worked. That's shifting. A growing number of ...

It's a crucial operation, but many shops struggle to secure payment for their work. Two shop owners share strategies that give them the best chance of being reimbursed.

Boyd Group crossed $1 billion in quarterly sales for the first time last week. Sales were up 30 percent. Adjusted EBITDA rose ...

As vehicle technology grows more complex and insurance disputes become more common, repairers are finding that consumer ...

The struggle between independent collision repair facilities and auto insurance carriers is not a recent development. It is an ongoing battle over financial control, repair standards, and consumer ...

Editor's note: Focus Advisors released its “2026 Mid-Year Review: Different Drivers, Different Gears.” It is printed here in its entirety. When we published our 2025 Year in Review this past February, ...

Walk into almost any collision center that's struggling, and you'll hear the same explanations. "The techs don't care." "The detail department is behind again." "The ...

For years, collision centers operated in a predictable ecosystem. Claims were filed, assignments were made, and work arrived with minimal effort. Shops didn’t have to hunt or fish for survival; they ...